Privacy Policy

This Privacy Policy explains how Jitra (“Jitra”, “we”, “our”, or “us”) collects, uses, discloses, and protects personal data when you use our website, web application, mobile application, APIs, and related services (the “Service”).

We are committed to handling personal data responsibly, securely, and transparently.

By using the Service, you agree to the practices described in this Privacy Policy.

This Privacy Policy applies to website visitors, registered account holders, authorized users within customer organizations, and individuals whose personal data is processed through the Service.

This Policy does not apply to third-party hardware manufacturers or systems not controlled by Jitra.

For operational fleet data processed on behalf of customers:

• The Customer acts as Data Controller.
• Jitra acts as Data Processor.

For account registration, billing, and administrative data, Jitra acts as Data Controller.

We may collect and process the following categories of personal data:

4.1 Account and Identity Data

• Name
• Email address
• Company name
• User role
• Login credentials

4.2 Billing and Transaction Data

• Billing address
• Subscription details
• Payment history

Payment card data is processed securely by third-party payment providers. Jitra does not store full payment card information.

4.3 Operational Fleet Data

• GPS coordinates from registered tracking hardware
• Vehicle identifiers
• Trip history
• Event logs
• Timestamped activity records

4.4 Technical Data

• IP address
• Device information
• Browser type
• Usage logs
• Session identifiers

Where required under applicable data protection laws (e.g., GDPR), we process personal data based on:

• Performance of a contract
• Legitimate business interests
• Legal compliance obligations
• Consent, where applicable

We use personal data to:

• Provide and operate the Service
• Manage subscriptions and billing
• Authenticate users
• Provide customer support
• Improve system performance and reliability
• Detect fraud and ensure platform security
• Comply with legal obligations

We do not sell personal data.

The Jitra mobile application does not collect precise GPS location data from users’ personal mobile devices.

GPS data displayed within the Service originates solely from registered tracking hardware associated with fleet assets.

We may share personal data with:

• Cloud hosting providers
• Payment processors
• Infrastructure and monitoring providers
• Email delivery services
• Legal authorities when required by law

All third-party service providers are bound by contractual obligations to safeguard personal data.

We do not sell or rent personal information.

Personal data may be processed or stored in jurisdictions outside your country.

Where required, we implement appropriate safeguards, including standard contractual clauses, contractual data protection commitments, and reasonable technical and organizational security measures.

We retain personal data for as long as necessary to provide the Service, fulfill contractual obligations, and comply with legal requirements.

• By default, account and operational data are retained while the subscription is active.
• Upon account termination, data may be retained for up to twelve (12) months for legal, compliance, and dispute resolution purposes.
• Retention periods may be extended if the customer subscribes to data retention add-ons or extended history plans, or if applicable laws require longer retention.

After the applicable retention period expires, data will be deleted or anonymized.

Customers may request data export within a reasonable timeframe following termination.

We implement appropriate technical and organizational security measures, including:

• Encryption in transit (TLS/HTTPS)
• Role-based access controls
• Authentication and authorization safeguards
• Secure cloud infrastructure
• Monitoring and logging mechanisms
• Restricted internal access

While we strive to protect personal data, no system can guarantee absolute security.

Depending on your jurisdiction, individuals may have the right to:

• Access personal data
• Request correction of inaccurate data
• Request deletion (where legally permissible)
• Restrict or object to certain processing
• Request data portability

Requests may be submitted to support@[yourdomain].com. We will respond within the timeframe required by applicable law.

If you are located in the European Economic Area (EEA) or other jurisdictions with similar data protection laws, you have the right to lodge a complaint with a competent supervisory authority if you believe your data protection rights have been violated.

We encourage you to contact us first so we can address your concerns directly.

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including the right to request disclosure of collected personal information and the right to request deletion of personal information.

Jitra does not sell personal information.

The Service is not intended for individuals under the age of 16. We do not knowingly collect personal data from children.

We use cookies and similar technologies to:

• Maintain authentication sessions
• Improve user experience
• Analyze usage patterns

You may control cookie settings through your browser. Disabling cookies may affect certain functionality.

We may update this Privacy Policy from time to time. Material updates will be communicated through the Service or website.

Continued use of the Service constitutes acceptance of the revised policy.

For privacy-related inquiries, please contact us at support@[yourdomain].com.

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